Coverage: 82 cities | 1,255 buildings | 422,771 homepass

General Terms

  • The following Terms and Conditions apply to all persons ('Subscriber') in residential and apartment using Biznet Home Combo and Biznet Home Internet by Biznet ('Service').
  • Subscriber acknowledges that Biznet Metronet service is a broadband internet service (up to), and not a dedicated internet service.
  • Customer will get IP Private DHCP for Biznet Home Combo 1, Biznet Home Combo 2, Biznet Home Combo 2+ and Biznet Home Internet service and IP Public Dinamic for Biznet Home Combo 3.
  • Service change from Biznet Home Internet to Biznet Home Combo and vice versa which downgrading the monthly fee will be charged of Rp 500.000,- as the downgrade service fee and contract renewal.
  • Biznet Home Internet Customer will be charged a set up fee of Rp 750.000,- and Biznet Home Combo customer will be charged a set up fee of Rp 1.000.000,-.
  • The following Terms & Conditions are consider valid once Subscribers have completed all required information in the checklist-column on the online registration form and/or when the Service representatives are filling in the online registration form with consent from Subscriber in a written or verbal form. Biznet Home has the right to refuse this application without any explanation.
  • Subscriber hereby declare that the information given to Biznet Home is true and agreed to be bound by Service' Terms and Conditions. Any changes to the above information must be informed to Biznet Home for the period of their Subscription.
  • Subscriber acknowledged that 1 (one) Service account consists of 1 (one) Broadband Internet access with bonus 1 (one) Cable TV access for selected area only. Broadband Internet access provided by PT Supra Primatama Nusantara while Cable TV access provided by PT Biznet Multimedia.
  • Subscriber hereby confirm that Service’ subscriber has a contract terms with a minimum of 24 (twenty four) months for residential and 6 (six) months for apartment. If Subscriber cancels or terminates before the end of the contract terms, Subscriber has to pay early termination fee of IDR 2.750.000.
  • For Customers in the cities that already available TV cable service, who have subscribed Biznet Home Internet and cable TV services is able to change the package into Biznet Home Internet, with condition that Customers could only change the package with the same value of monthly fee and above.
  • Subscriber acknowledges the Service as a prepaid service and to continue the subscription, Subscriber must purchase Top Up Voucher to extend the expiry date of Service’ package that Subscriber selected. Subscriber can manage their Service account which include purchasing Top Up Voucher, changing packages, adding and/or removing equipment, as well as purchasing additional equipment through Biznet Home’s official website.
  • Any fees, features and/or type of packages for Service are accessible to view on Biznet Home’s official website and may change at anytime. Cable TV’ features as Service bonus does not bound to specific restriction in terms of numbers of TV channels and quality in Standard Definition (SD) or High Definition (HD).
  • This Service has a grace period for 21 (twenty one days) start after the expiry date. Subscriber is unable to purchase Top Up Voucher once the grace period is over. At this point, the subscription is considered as terminated and all equipment on loan such as modem and Set Top Box including Smart Card must be returned to Biznet Home.
  • Subscriber acknowledges that the quality of Service depends on the Service equipment supported with receiving device, either directly and/or indirectly.
  • Service is delivered without guarantee, allocation and/or prioritization therefore accessible by all Subscribers without particular setting. Subscriber is entitled to technical and/or non-technical Service support from Biznet Home care that can be contacted 24 x 7 via email:home_care@biznetnetworks.com or call center: 1500933.
  • If support from Service’ representatives is required, Subscriber will be charged a visitation fee of IDR 200.000 per 2 (two) hours exclude VAT 10%. However, visitation fee is exempted if the troubleshoot as a result of Service disruptions.
  • Subscriber grants the permit enter premise to Service representatives to perform Service’ installation, activation, configuration, and/or maintenance based on arrangement agreed by Subscriber.
  • Subscriber is prohibited to resell, reused or redistribute all or any parts of the Service rendered to other parties other than Subscriber.

Terms of Use

  • Subscriber hereby willing to purchase Service’ Prepaid Starter Pack that includes installation fee, activation fee and rental fee of 1 (one) modem for Broadband Internet access with 1 (one) STB HD including Smart Card for bonus Cable TV access.
  • Subscriber acknowledges for Service with bonus Cable TV, Biznet Home will provide 80 meter of drop cable coaxial RG-6 for Service installation. If the installation requires additional cable, Subscriber must purchase additional drop cable.
  • Subscriber acknowledge that for any additional Set Top Box SD/HD, Subscriber will be charged monthly rental fee for a maximum of 3 (tiga) Set Top Box HD units for 1 (one) Service account. The installation for additional Set Top Box SD/HD only applicable provided the length of the required cable based on the Service standard.
  • Subscriber acknowledge that adding and/or removing Set Top Box HD can be done close to, on or after expiry date. Monthly fee for the additional and/or removal of Set Top Box HD will be included into the following Top Up Voucher. If Subscriber added and/or removed Set Top Box HD before the expiry date, their Service account’ expiry date will be restarted.
  • Subscriber acknowledges that Biznet Home does not held responsible for any relocation of equipment and/or Subscriber’ home address after installation process is done. Subscriber is liable to bear the fees, determined by Biznet Home , emerged from the relocation request within coverage area.
  • Subscriber is responsible in providing any necessary equipment other than provided by Biznet Home to receive suitable Service. Biznet Home does not provide technical support for equipment, network or software owned by Subscriber that is not a part of Service offering.
  • Subscriber hereby willing to be held responsible for all the equipments on loan and will replace loss for damaged equipment caused by Subscriber’s negligence.
  • Subscriber acknowledges that the process of installation and activation schedule takes a maximum of 24 hours after Subscribe & payment is approved.
  • Subscriber acknowledges that the period of installation process until the service can be used takes maximum 3 (three) days after the schedule arranged by the installation team.
  • Subscribers understand that Biznet Home service fee can be imposed to an institution with a legal form of PT or CV by giving information of the institution's name to our Direct Sales, Store Specialist or Biznet Home Care (1500933/home_care@biznetnetworks.com) before the payment is done. If the payment is made before changing the account's name, the payment will remain recorded under the previous name listed.
  • Service package with free Wi-Fi Modem is only available in certain areas. If the location of customer’s home is not included in the selected areas, customers are adviced to provide their own Wi-Fi modem / purchase via Biznet. For detailed info about the list of areas, please visit www.biznethome.net/registration.
  • For Credit Card payment, Subscriber hereby authorizes Biznet Home to charge our credit card for Service that Subscriber have chosen.
  • Consider article 1814 of Civil Code, this debit authorization shall be deemed valid until Subscriber have settled fully all the payment to Biznet Home and/or terminate subscription of Service.
  • Customer is not allowed to downgrade the service before the purchased vouchers are expired.
  • Vouchers cannot be refunded.

General Information

  • The entire Terms and Conditions are subject to the laws governed by Republic of Indonesia. When there is an event of dispute between Biznet/Biznet Home and Subscriber related to the Terms and Conditions, both parties will try to settle through consensus in reaching agreement. When agreement is not reached, Biznet/Biznet Home has a right to file a claim or lawsuit through Central Jakarta District Court.
  • Biznet and Subscriber agree to waive the provision of article 1266 of the Indonesian Civil Code, so that the termination of the Service shall be final entirely by written notification from the Party that terminates the Service in accordance with this Terms and Conditions of Service.
  • If the performance of this Terms and Conditions, could not be conducted, hampered or interfered by any act or condition beyond the reasonable control (force majeure), Biznet Home will give prompt notice to Subscriber and could be released from the whole or a part of the obligation that shall be made if such performance is caused by such obstacle, or interference. During the period of such non-performance, any and all charges, fees, or other payments arising out of or in relation to any Services which not being performed will be suspended.
  • Service's Terms and Conditions may change at anytime and will be informed on Biznet Home official website.
  • The Terms and Conditions are made bilingual: Bahasa Indonesia and English. In the events of inconsistency of interpretation between Bahasa Indonesia and English, the Terms and Conditions used will be in the Bahasa Indonesia format.
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