The following Terms and Conditions apply to all individuals (´Customer´) in residential and apartment who subscribe for Biznet Home Combo and Biznet Home Internet service by Biznet (´Service´).
Biznet Home service is provided to Customer as an "up to" and "as is" service, therefore Biznet does not provide any guarantee to Customer for Biznet Home service.
Customer acknowledges that Biznet Home Service cannot issue a physical invoice or proof of payment equivalent to a tax invoice.
Customer acknowledges that the Service is a prepaid service and Customer must make monthly payments to extend monthly active period according to the selected Service package.
Customers of Biznet Home Combo 1 service, Biznet Home Combo 2, Biznet Home Combo 2+ and Biznet Home Internet will get IP Private DHCP, while customers of Biznet Home Combo 3 service will get IP Public Dynamic.
Services of Biznet Home Internet 1A, Biznet Home Internet 1AS, Biznet Home Internet 2A, Biznet Home Internet 2AS, Biznet Home Gamers 3A and Biznet Home Gamers 3AS are only available in The New Biznet Fiber Network. Coverage of those area can be checked in Biznet Home Website.
Customers of Biznet Home Internet 1A, Biznet Home Internet 1AS, Biznet Home Internet 2A and Biznet Home Internet 2AS will get IP Private DHCP, while customers of Biznet Home Gamers 3A and Biznet Home Gamers 3AS will get IP Public Dynamic.
Services of Biznet Home Gamers 3A and Biznet Home Gamers 3AS are only intended to private/residential customers. Both of the services are not available to any kind of business entity.
Customer acknowledges that 1 (one) Service account of Biznet Home Combo consists of 1 (one) Broadband Internet access with a bonus of bonus 1 (one) Cable TV access for selected area only. Broadband Internet access provided by PT Supra Primatama Nusantara while Cable TV access provided by PT Biznet Multimedia.
Customer acknowledges that for Service with a bonus of Cable TV, Biznet Home will provide 80 meter of drop cable coaxial RG-6 for Service installation. By paying the installation fee, should Customer requires an additional RG-11 drop cable, Customers shall pay an additional fee of Rp 750.000,- (The price of RG-11 125 meter cable is Rp 1.250.000,-). The price exclude 10% VAT.
Customer acknowledges that the quality of Service depends on the Service equipment and receiving device, either directly and/or indirectly.
Customers acknowledge that the Service must be installed at the Customers’ preferred location at the maximum of 1 (one) month after payment is made. The service that has not been installed within 1 (one) month after payment is made, will be considered as a cancellation and Customer has to re-register if they wish to continue subscribing. Payment for services that has not been installed is not refundable.
Service is delivered without guarantee, allocation and/or prioritization therefore accessible for all Customers without particular settings. Customer is entitled to technical and/or non-technical Service support from Biznet Home care that can be contacted 24 x 7 via email: home_care@biznetnetworks.com or call center: 1500933.
If support from Service’ representatives is required, Customer will be charged a visitation fee of IDR 200.000,- per 2 (two) hours exclude VAT 10%. However, visitation fee is waved if the troubleshoot was occurred a result of Service disruptions.
Customer grants the permit to enter premises for Service representatives to perform Service’ installation, activation, configuration, and/or maintenance in 1 (one) day based on arrangement agreed by Customer. If the customers change the schedule of installation, customer will be charged a visitation fee of IDR 200.000. exclude VAT 10%.
Customer is prohibited to resell, reused or redistribute all or any parts of the Service rendered to other parties other than Customer.
The fees for using the Pre-Paid Service and/or other applicable additional charges may be found on the official Biznet Home website. Biznet reserves the right to change or increase the subscription fee from time to time. Bonus Cable TV Feature has unlimited number and/or television channel formats for Standard Definition (SD) and/or High Definition (HD) broadcast quality.
The following Terms & Conditions are consider valid once Customers have completed all required information in the checklist-column on the online registration form and/or when the Service representatives are filling in the online registration form with consent from Customer in a written or verbal form. Biznet Home has the right to refuse this application without any explanation.
Customer hereby declare that the information given to Biznet Home is true and agreed to be bound by Services Terms and Conditions. Any changes to the above information must be informed to Biznet Home for the period of their Subscription.
Terms of Biznet Home Service - Customer with Hardware Ownership
Customer hereby willing to purchase initial payment Service’ Prepaid Starter Pack that includes installation fee, monthly fee and hardware fee consists of 1 (one) modem for Broadband Internet access with 1 (one) STB (set-top box) HD including Smart Card for bonus Cable TV access. Customers take full ownership of the hardware after initial payment.
Customer of Biznet Home Internet and Biznet Home Combo will be charged an installation fee of Rp 750.000,-.
Biznet Home Internet Customer will be charged a hardware fee for Biznet Home Fiber Modem of Rp 900.000,-.
Biznet Home Combo Customer will be charged a hardware fee of Rp 1.650.000,- which consists of Biznet Home Fiber Modem hardware fee of Rp 900.000,- and Biznet Cable TV hardware fee of Rp 750.000,-.
Customer acknowledges that for any additional Biznet Cable TV STB (set-top box), Customer will be charged an additional hardware fee of Rp 750.000,- for a maximum of 3 (three) Biznet Cable TV STB (set-top box) unit for 1 (one) Service account. The installation for additional Biznet Cable TV STB (set-top box) only applicable provided the length of the required cable based on the Service standard.
This Service has a grace period of 45 (forty five) days starting from the expiry date. If Customer unable to pay monthly fee once the grace period is over, it is considered that the customer has terminated the service.
Service change from Biznet Home Internet to Biznet Home Combo will be charged a fee of Rp 500.000,- and Biznet Cable TV hardware fee of Rp 750.000,-. Service change from Biznet Home Combo to Biznet Home Internet will not be charged of any fees.
Customer acknowledges that Biznet Home does not held responsible for any relocation of equipment and/or Customer’ home address after installation process is done. Customer is liable to bear the relocation fee of Rp 750.000,- emerged from the relocation request within coverage area.
Customers with a location/area that does not require any device to enjoy Internet connection, then the customer is not required to pay for device fee. The list of building/apartments with such service is available during the service registration process.
Customer as mentioned in point number 8 (eight) is required for minimum of 24 (twenty four) months of contract subscription for residential and 6 (six) months for apartment. If the customer wants to terminate the service before end of contract, the customer has to pay Rp 2.750.000,- for termination fee.
Customers who have terminated the service and intended to re-subscribe will be charged a reconnect fee of Rp 500.000,- with the condition of both the network cable and the Biznet Home Fiber Modem hardware are still available and suitable for use at Customers premises. If the condition of the Biznet Home Fiber Modem network cable and-or Biznet Home Fiber Modem hardware located at the customers location is not eligible for use, Customer is required to make a reissue consisting of the installation fee and/or the cost of the device.
Biznet Home provides a 90 (ninety) days warranty for Biznet Home Fiber Modem hardware and Biznet Cable TV STB (set-top box) hardware valid after Customer Service status is active. This warranty does not apply if the damage to the device is caused by accident and/or negligence caused by Customer.
Terms of Biznet Home Service - Customer with Hardware Rental
Customer hereby willing to purchase initial payment Service’ Prepaid Starter Pack that includes installation fee, monthly fee and hardware rental fee consists of 1 (one) modem for Broadband Internet access with 1 (one) STB (set-top box) HD including Smart Card for bonus Cable TV access.
Biznet Home Internet Customer will be charged a monthly hardware rental fee which consist of Biznet Home Fiber Modem of Rp 40.000,- .
Biznet Home Combo Customer will be charged a monthly hardware rental fee which consist of Biznet Home Fiber Modem of Rp 40.000,- and Biznet Home Cable TV STB (set-top box) of Rp 50.000,-.
Customer acknowledges that for any additional Biznet Cable TV STB (set-top box), Customer will be charged an additional hardware rental fee of Rp 50.000,- for a maximum of 3 (three) Biznet Cable TV STB (set-top box) unit for 1 (one) Service account. The installation for additional Biznet Cable TV STB (set-top box) only applicable provided the length of the required cable based on the Service standard.
This Service has a grace period of 21 (twenty one) days starting from the expiry date. If Customer unable to pay monthly fee once the grace period is over, it is considered that the customer has terminated the service.
Customer acknowledges that Biznet Home does not held responsible for any relocation of equipment and/or Customer’ home address after installation process is done. Customer is liable to bear the relocation fee of Rp 500.000,- emerged from the relocation request within coverage area.
Customer hereby confirm that Service’ subscription has a contract terms with a minimum of 24 (twenty four) months for residential and 6 (six) months for apartment. If Customer cancels or terminates before the end of the contract terms, Customer has to pay early termination fee of Rp 2.750.000,-.
Customer that rental/ lent Biznet Home hardware may change the Hardware status to Ownership by making a payment of Rp 900.000,- for Biznet Home Fiber Modem and Rp 750.000 for Biznet Cable TV STB. Changing your hardware ownership status can be done by contacting Biznet Home Care with call center: 1500933 or email: home_care@biznetnetworks.com.
Service change from Biznet Home Internet to Biznet Home Combo and vice versa which downgrading the monthly fee will be charged of Rp 500.000,- as the downgrade service fee and contract renewal
Terms of Use
Monthly fee and hardware fee are defined as Customer obligation of payment in the form of package with activation period of 30 (thirty) days includes, but not limited to stamp duty fee, arrears, mutation cost, late payment charge, or other fees based on applicable law(s).
Customer is responsible in providing any necessary equipment other than those provided by Biznet Home to receive suitable Service. Biznet Home does not provide technical support for equipment, network or software owned by Customer that is not a part of Service offering.
Biznet Home customers located in FTTH EPON network do not obtain Wi-Fi modem allocation, Customers shall prepare Wi-Fi modem device as needed.
Customer acknowledges that the process of installation and activation schedule takes a maximum of 24 hours after Customer’ payment is approved.
Customer acknowledges that the period of installation process until the service can be used takes maximum 3 (three) days after the schedule arranged by the installation team.
For Credit Card payment, Customer hereby authorizes Biznet Home to charge our credit card for Service that Customer has chosen.
As per article 1814 of Civil Code, this debit authorization shall be deemed valid until Customer have settled fully all payment to Biznet Home and/or terminate subscription of Service.
Customer acknowledges that by subscribing to Biznet Home Promotion, Customer is not allowed to decrease the service during promotion period.
Monthly fee cannot be refunded.
Biznet is not liable for any mistakes in writing customer account ID number or payment amount during the payment process. The amount of bills with the wrong customer ID or wrong amount of payment is not refundable and will become customer's responsibility.
General Information
The entire Terms and Conditions are subject to the laws governed by the Republic of Indonesia. When there is an event of dispute between Biznet Home and Customer related to the Terms and Conditions, both parties will try to settle through consensus in reaching agreement. When agreement is not reached, Biznet Home has a right to file a claim or lawsuit through Central Jakarta District Court.
Biznet and Customer agree to waive the provision of article 1266 of the Indonesian Civil Code, so that the termination of the Service shall be final entirely by written notification from the Party that terminates the Service in accordance with this Terms and Conditions of Service.
If the performance of this Terms and Conditions could not be conducted, hampered or interfered by any act or condition beyond the reasonable control (force majeure), Biznet Home will give prompt notice to Customer and could be released from the whole or a part of the obligation that shall be made if such performance is caused by such obstacle, or interference. During the period of such non-performance, any and all charges, fees, or other payments arising out of or in relation to any Services which not being performed will be suspended.
Service Terms and Conditions may change at anytime and will be informed on Biznet Homes official website.
The Terms and Conditions are made bilingual: Bahasa Indonesia and English. In the events of inconsistency of interpretation between Bahasa Indonesia and English, the Terms and Conditions used will be in the Bahasa Indonesia format
