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Biznet Home Service Terms and Conditions

Terms & Conditions of Biznet Home Service 2021 General Terms

  1. The following Terms and Conditions apply to all individuals (´Customer´) in residential and apartment who subscribe for Biznet Home Combo IPTV and Biznet Home Internet service by Biznet (´Service´).
  2. Biznet Home service is provided to Customer as an "up to" and "as is" service, therefore Biznet does not provide any guarantee to Customer for Biznet Home service.
  3. Customer acknowledges that Biznet Home Service cannot issue a physical invoice or proof of payment equivalent to a tax invoice.
  4. Customer acknowledges that the Service is a prepaid service and Customer must make monthly payments to extend monthly active period according to the selected Service package.
  5. Services of Biznet Home Internet 1C, Biznet Home Internet 1AS, Biznet Home Internet 1AW, Biznet Home Internet 2C, Biznet Home Internet 2AS, Biznet Home Internet 2AW, Biznet Home Gamers 3C, Biznet Home Gamers 3AS and Biznet Home Internet 3AW are only available in The New Biznet Fiber Network. Coverage of those area can be checked in Biznet Home Website.
  6. Customer of Biznet Home Internet 1C, Biznet Home Internet 1AS, Biznet Home Internet 1AW, Biznet Home Internet 2C, Biznet Home Internet 2AS and Biznet Home Internet 2AW will get IP Private DHCP, while customer of Biznet Home Gamers 3C, Biznet Home Gamers 3AS and Biznet Home Gamers 3AW will get IP Public Dynamic.
  7. Services of Biznet Home Gamers 3C and Biznet Home Gamers 3AS are only intended for private/residential customer. Both of the services are not available to any kind of business entity.
  8. Customer acknowledges that 1 (one) Service account of Biznet Home Combo IPTV consists of 1 (one) Broadband Internet access and 1 (one) Linear TV service access or selected area only. Broadband Internet access provided by PT Supra Primatama Nusantara while Linear TV service access provided by PT Biznet Multimedia.
  9. Customer acknowledges that currently Biznet Home Combo IPTV can only be used in 25 (twenty five) cities in Indonesia, which include DKI Jakarta, Bandung Districts, Bandung, Karawang Districts, Cirebon Districts, Cirebon, Bogor, Depok, Bekasi, Serang, Serang Districts, Tangerang, South Tangerang, Tangerang Districts, Denpasar, Badung Districts, Tabanan Districts, Gianyar Districts, Semarang, Yogyakarta, Sleman Districts, Malang, Surabaya, Kediri, and Batam.
  10. Customer acknowledges that for the installation schedule customer only can select at a minimum of H+1 and a maximum of H+30 from the registration date. If customer does not make any payment before the selected date, the installation scheduling will not be processed. Customer will be contacted by Biznet if the selected installation schedule is not available and will be replaced with the new installation schedule.
  11. Customer acknowledges that the Service must be installed at the Customers’ preferred location at the maximum of 1 (one) month after payment is made. The service that has not been installed within 1 (one) month after payment is made, will be considered as a cancellation and Customer has to re-register if they wish to continue subscribing. Payment for services that has not been installed is not refundable.
  12. Customer acknowledges that the quality of Service depends on the Service equipment and receiving device, either directly and/or indirectly.
  13. Service is delivered without guarantee, allocation and/or prioritization therefore accessible for all Customer without particular settings. Customer is entitled to technical and/or non-technical Service support from Biznet Home care that can be contacted 24 x 7 via email: home_care@biznetnetworks.com or call center: 1500933.
  14. If support from Service’ representatives is required, Customer will be charged a visitation fee of IDR 200.000,- per 2 (two) hours excluding VAT 10%. However, visitation fee is waived if the troubleshoot occurred as a result of Service disruptions.
  15. Customer grants the permit to enter premises for Service representatives to perform Service’ installation, activation, configuration, and/or maintenance based on arrangement agreed by Customer.
  16. Customer is prohibited to resell, reused or redistribute all or any parts of the Service rendered to other parties other than Customer.
  17. The fees for using the Prepaid Service and/or other applicable additional charges may be found on the official Biznet Home website.
  18. Biznet reserves the right to replace, change and/or increase the subscription fee from time to time without any permission from the Customer.
  19. For customers who rent Wi-Fi Fiber Modem hardware acknowledges and agrees to the price changes at point 18 according to Service terms and conditions applied. The price changes are not related to the validity period of the contract and remain the same until the end of the contract period.
  20. Bonus Linear TV Feature has unlimited number and/or television channel formats for Standard Definition (SD) and/or High Definition (HD) broadcast quality.
  21. Biznet reserves the right to add and/or terminate the cooperation with the current Content Provider which will affect the number of TV channels in the Biznet Home Combo and Biznet IPTV services, with written notification to the Customer maximum 30 (thirty) days in advance. The Customer acknowledges and agrees that the changes will not affect the subscription fee for Biznet services that are used by the Customer.
  22. The following Terms & Conditions are considered valid once Customer have completed all required information in the checklist-column on the online registration form and/or when the Service representatives are filling in the online registration form with consent from Customer in a written or verbal form and/or after the Customer makes payment for Biznet services. Biznet Home has the right to refuse this application without any explanation.
  23. Customer hereby declare that the information given to Biznet Home is true and agreed to be bound by Service’s Terms and Conditions. Any changes to the above information must be informed to Biznet Home for the period of their Subscription.
  24. Customer acknowledges and agrees that Biznet can use and provide Biznet customers’ mobile phone number data to third parties, for cooperation purpose to increase the quality of Biznet payment system services to customer.
  25. Biznet is not responsible for any payment made customers to any bank account other than Biznet (PT Supra Primatama Nusantara) official bank account. Biznet employees are not allowed to accept any form of payment from customers.

Terms of Biznet Home Service Customer with Hardware Ownership

  1. Customer hereby willing to purchase initial payment Service’ Prepaid Starter Pack that includes installation fee, subscription fee and hardware fee consists of 1 (one) Wi-Fi Fiber Modem for Broadband Internet access and 1 (one) Biznet IPTV STB including Remote Control for Linear TV access. Customers take full ownership of the hardware after initial payment.
  2. Customer of Biznet Home Internet and Biznet Home Combo IPTV will be charged an installation fee of Rp 750.000,-.
  3. Biznet Home Internet customer will be charged a hardware fee for Wi-Fi Fiber Modem of Rp 900.000,-. For customers with Hardware Ownership status (Buy), the customer is not subject to a subscription contract.
  4. Biznet Home Combo IPTV customer will be charged a hardware fee of Rp 2.150.000,- which consists of Wi-Fi Fiber Modem hardware fee of Rp 900.000,- and Biznet IPTV STB fee of Rp 1.250.000,-.
  5. Biznet Home Combo IPTV Service customer acknowledges that for any additional Biznet IPTV STB, customer will be charged an additional hardware fee of Rp 1.250.000,- for a maximum of 4 (four) Biznet IPTV STB unit for 1 (one) Service account.
  6. This Service has a grace period of 45 (forty five) days starting from the expiry date. If Customer unable to pay a monthly fee once the grace period is over, it is considered that the customer has terminated the service.
  7. Biznet Home Combo IPTV Service customer acknowledges that if customers are not paying for Biznet IPTV Linear TV monthly fees, customers will only be able to enjoy Local TV channels that are available on Biznet IPTV STB.
  8. Home Combo IPTV service customer acknowledges that the Video on Demand (VOD) service will be charged as an additional service outside of Biznet IPTV’s monthly fee for Linear TV that paid by customer.
  9. Biznet Home Combo IPTV service customer acknowledges that for the purchase of 1 (one) Video on Demand (VOD) is only valid in 1 (One) Biznet IPTV STB that made the purchase.
  10. Customer acknowledges that Biznet Home is not held responsible for any relocation of Wi-Fi Fiber Modem and/or Customer’ home address after installation process is done. Customer is liable to bear the relocation fee of Rp 750.000,- emerged from the relocation request within the coverage area.
  11. Customer with a location/area that does not require any Wi-Fi Fiber Modem device to enjoy Internet connection, then the customer is not required to pay for device fee. The list of buildings/apartments with such service is available during the service registration process.
  12. Service change from Biznet Home Internet to Biznet Home Combo IPTV will be charged for Biznet IPTV STB fees of Rp 1.250.000,-. Service change from Biznet Home Combo IPTV to Biznet Home Internet will not be charged any fees.
  13. Customer who have terminated the service and intended to re-subscribe will be charged a reconnect fee of Rp 500.000,- with the condition of both the network cable and the Wi-Fi Fiber Modem hardware are still available and suitable for use at Customer’s premises. If the condition of the Wi-Fi Fiber Modem network cable and/or Wi-Fi Fiber Modem hardware located at the customer’s location is not eligible for use, Customer is required to make a reissue consisting of the installation fee and/or the cost of the device.
  14. Biznet Home provides a 90 (ninety) days warranty for Wi-Fi Fiber Modem hardware and Biznet IPTV STB hardware valid after Customer Service status is active. This warranty does not apply if the damage to the device is caused by accident and/or negligence caused by Customer.

Terms of Biznet Home Service Customer with Hardware Rental/ Lent

  1. Customer hereby willing to purchase initial payment Service’ Prepaid Starter Pack that includes installation fee, subscription fee and hardware rental fee consists of 1 (one) Wi-Fi Fiber Modem for Broadband Internet access and 1 (one) Biznet IPTV STB including Remote Control for Linear TV access.
  2. Biznet Home Internet Customer will be charged a monthly hardware rental fee which consists of Wi-Fi Fiber Modem of Rp 50.000,- .
  3. Biznet Home Combo IPTV Customer will be charged a monthly hardware rental fee which consists of Wi-Fi Fiber Modem of Rp 50.000,-. Customers can buy Biznet IPTV STB devices of Rp.1.250.000,-.
  4. Customer acknowledges that for any additional Biznet IPTV STB, Customer will be charged an additional hardware fee of Rp 1.250.000,- for a maximum of 4 (four) Biznet IPTV STB unit for 1 (one) Service account.
  5. This Service has a grace period of 45 (forty five) days starting from the expiry date. If Customer unable to pay a monthly fee once the grace period is over, it is considered that the customer has terminated the service.
  6. Customer acknowledges that Biznet Home is not held responsible for any relocation of equipment and/or Customer’ home address after installation process is done. Customer is liable to bear the relocation fee of Rp 500.000,- emerged from the relocation request within the coverage area.
  7. Customer hereby confirm that Service’ subscription has a contract terms with a minimum of 24 (twenty four) months for residential and 6 (six) months for apartment. If Customer cancels or terminates before the end of the contract terms, Customer has to pay an early termination fee of Rp 2.750.000,-.
  8. Customer that rent/ lent Biznet Home hardware may change the Hardware status to Ownership by making a payment of Rp 900.000,- for Wi-Fi Fiber Modem. Changing your hardware ownership status can be done by contacting Biznet Home Care with call center: 1500933 or email: home_care@biznetnetworks.com.
  9. Service change from Biznet Home Internet to Biznet Home Combo IPTV and vice versa which downgrading the monthly fee will be charged of Rp 500.000,- as the downgrade service fee and contract renewal

Terms of Use

  1. Monthly fee and hardware rental fee are defined as Customer obligation of payment in the form of package with activation period of 30 (thirty) days includes, but not limited to stamp duty fee, arrears, mutation cost, late payment charge, or other fees based on applicable law(s).
  2. Customer is responsible for providing any necessary equipment other than those provided by Biznet Home to receive suitable Service. Biznet Home does not provide technical support for equipment, network or software owned by Customer that is not a part of Service offering.
  3. Biznet Home customer located in FTTH EPON network do not obtain Wi-Fi modem allocation, Customer shall prepare Wi-Fi modem device as needed.
  4. Customer acknowledges that the process of installation and activation schedule takes a minimum of 24 hours after Customer’ payment is approved.
  5. Customer acknowledges that the process of installation until the service is active will take a maximum of 3 (three) days after the schedule was arranged by the installation team. This does not apply if the customer chooses his own installation time and service activation.
  6. For Credit Card payment, Customer hereby authorizes Biznet Home to charge our credit card for Service that Customer has chosen.
  7. As per article 1814 of Civil Code, this debit authorization shall be deemed valid until Customer have settled fully all payment to Biznet Home and/or terminate subscription of Service.
  8. Customer acknowledges that by subscribing to Biznet Home Promotion, Customer is not allowed to decrease the service during the promotion period.
  9. Customer acknowledges that by subscribing to Biznet Home Promotion, Customer is not allowed to change the service package during promotion period, or the active period of the promo will expire.
  10. Customers who participated in The New Biznet Promo (promo period will be accumulated) and wish to re-participate in the promo with the same service, the active period of the promo will be accumulated.
  11. customers are required to continue subscribing by paying the first month of service fee, before joining the next promo program.
  12. The promo on chapter 10 is only applicable for customers with a maximum service of 60 periods (60 months of total promo period).
  13. Monthly fee cannot be refunded or transferable.
  14. Biznet is not responsible for any misspelling of Account ID during the payment process. Service payment for the wrong Account ID is not refundable and will become customer’s responsibility.
  15. Free merchandise will be given based on stock availability.
  16. For customers who are currently on the Biznet Home Internet 1B, Biznet Home Internet 2B, and Biznet Home Gamers 3B service packages, as of 1 August 2021, bandwidth and service fees will remain the same until further information from Biznet.

General Information

  1. The entire Terms and Conditions are subject to the laws governed by the Republic of Indonesia. When there is an event of dispute between Biznet Home and Customer related to the Terms and Conditions, both parties will try to settle through consensus in reaching agreement. When agreement is not reached, Biznet Home has a right to file a claim or lawsuit through Central Jakarta District Court.
  2. Biznet and Customer agree to waive the provision of article 1266 of the Indonesian Civil Code, so that the termination of the Service shall be final entirely by written notification from the Party that terminates the Service in accordance with this Terms and Conditions of Service.
  3. If the performance of this Terms and Conditions could not be conducted, hampered or interfered by any act or condition beyond the reasonable control (force majeure), Biznet Home will give prompt notice to Customer and could be released from the whole or a part of the obligation that shall be made if such performance is caused by such obstacle, or interference. During the period of such non-performance, any and all charges, fees, or other payments arising out of or in relation to any Services which not being performed will be suspended.
  4. Service’ Terms and Conditions may change at any time and will be informed on Biznet Home’s official website.
  5. The Terms and Conditions are made bilingual: Bahasa Indonesia and English. In the events of inconsistency of interpretation between Bahasa Indonesia and English, the Terms and Conditions used will be in the Bahasa Indonesia format.

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