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Biznet Home service can only be used for personal use, with the following terms and condition:

  • Individual customer who use the service but the payment is to be made by the employer company of the customer. This is allowed but the customer must send the company's complete name and the copy of company's TIN to Inside Sales and Finance Division of Biznet for taxes requirements.
  • Customers who uses the service is a company, who use the service for company use, are not allowed to use Biznet Home services. Customers can be directed to use Metronet service, which is targeted for SMBs. More Information

The installation can be done for shopping centers or malls with installation fee of Rp 750.000,- and hardware fee. In several areas, Biznet Home installation excludes Wi-Fi modem.

No. Biznet Home Internet is a shared ‘up to’ based service. Nonetheless, the speed and performace of Biznet Home Internet can be used optimally throughout the day.

Purchases that have been paid cannot be refunded or cashed. This is in accordance with the terms and conditions of Biznet Home

No, Biznet Home does not apply FUP (Fair Usage Policy) in its services. Biznet Home does not give limited quota and speed downgrade in particular use of the quota for all customers in order to give the best experiences in accessing fast internet without limit in their homes.

If you have any issue related to the connection to Playstation Network / Playstation Store, please call our Biznet Home Care at 1500933 or email to , our team will help you to configure your device.

Yes, You can subscribe for Biznet Home Combo service but you can only enjoy TV channels in Standard Definition (SD) quality. You will not be able to HD channels which are available in Biznet Home Combo.

Not all channels have subtitle/dubbed to Indonesian. It depends on each channels. If a channel has subtitle/dubbed to Indonesian, customers can enjoy the programs with subtitles or dubbing automatically.

If you don't have an Internet access or having trouble to do Online Registration, you can call Biznet Home Care 1500933 or visit our nearest Biznet Store.

At the moment, Biznet Home Combo service does not have EPL (English Premiere League) soccer.

At the moment, Biznet Home Combo does not have any cooperation with MNC Group to broadcast RCTI, Global TV and MNC TV.

Active period for customers is 1 month (30 days), and 45 days for the grace period.

Your Biznet Home Combo & Biznet Home Internet will be inactive, and the grace period to make payment is no later than 45 days before it is disabled and you are considered to have terminated the service.

Yes, you may change your service package from Biznet Home Combo to Biznet Home Internet by paying a Service Change Fee of Rp 500.000, -. Click here to download Biznet Home Service Terms and Conditions for customers who registered before 2018.

Yes, you can re-subscribe to Biznet Home. You will be charged a reconnect fee of Rp 500.000,- with the condition of both network cable and Biznet Home Fiber Modem hardware are still available and suitable for use at your premise. If the condition of the Biznet Home Fiber Modem network cable and/or Biznet Home Fiber Modem hardware located at the your location is not eligible for use, you are required to make a reissue consisting of the installation fee and/or the cost of the device.

For customers that is in our HFC networks, if the estimate distance from the front of your house to the room that will be installed with Biznet Home services TV Cable is more than 50 meters, you must purchase substitute drop cable (RG-11) with certain cost.

Customers will receive a set of 1 unit wireless router that includes installation cost and maintenance by Biznet Home.

Biznet Wifi is turbo WiFi service with speed up to 100 Mbps and free for all Biznet Home and Biznet Metronet customers.

    Here are 2 easy ways to use Biznet Wifi service
  • 1. Choose Biznet Wifi SSID
  • 2. Input your Biznet Home / Biznet Metronet Customer ID and Password
    Please make sure that your Biznet Home and Biznet Metronet account are active to use Biznet Wifi service.

User Guide